All of our cylinders are supplied with a hard copy of the installation instructions, these contain the Benchmark log for your cylinder, which should have been completed by the installer when the cylinder was commissioned. If you’re in a new build property this should have been left as part of your hand over pack. Alternatively you should contact your installer to obtain the original copy as this forms an important part of your cylinder warrantee.
If you are unable to contact your installer you can download an electronic copy from our resource library, but without the completed Benchmark log your cylinder warrantee could be in at risk. In which case you should contact our sales office to review the options of having your cylinder re-commissioned by a Kingspan engineer to have your warrantee reinstated. Note that call outs for warrantee reinstatement are chargeable and subject to the age of the cylinder and installation meeting our installation standards.